Questions/Answers

If you can’t find an answer to your question, please feel free to submit your question.

Go to our “Contact Us” page and select your desired option for contacting our sales department.

Broadband is best for the fastest performance. This would include cable modem (most popular and is an add-on from your cable TV provider), DSL (offered by the phone company, but not in all locations), T1 or fractional T1 (also offered by the phone company, but is usually costly), wireless (available in some communities with antennas on water towers or high buildings), and satellite. We can help you decide the best solution for your situation. HCare1 does work on standard dial-up, but it does run slower. We recommend having a dial-up connection as a backup to broadband.

You can if you have adequate hardware, internet access and a valid employee or third party login.

It usually takes anywhere from 15 to 60 days, but this can vary even more based on the size and number of facilities involved, customer schedule, our schedule, conversion complexity, duration of verification testing, and outside factors such as setting up internet access.

After our services agreement is in place, we give new customers a few things to do in order to get ready to use the system. These include acquiring new equipment or making sure existing equipment is adequate, making sure an appropriate network and internet connection is in place and gathering setup information necessary for conversion or new system initialization. Once these tasks are complete we convert the data, provide training and set up a test system. After the customer uses the test system to their satisfaction and verifies the accuracy of processing, we perform the final production conversion and the customer is up and running.

Yes.

There is no upfront license fee for HCare1. We charge a monthly fee for use of the system based on which modules are needed, the number and size of the LTC facilities, the number of system users and the number of databases deployed. The idea is to provide value and quality at an affordable rate – almost always less per month than other vendors charge just for support!!! Contact our sales department for specific pricing – even if you have not been automated previously, you will be pleasantly surprised how inexpensive it is to run your facility using HCare1.

Yes. We can build complete custom solutions to specifically meet a customer’s overall business needs or we can perform custom modifications to our existing solutions to handle unique customer requirements.

We currently offer HCare1, our integrated LTC administration system, but we will soon be adding a secondary billing solution and a charting system, as well.